Frequently asked questions

SafetyCulture can help your business achieve operational excellence by providing a platform for workplace safety, compliance, governance and quality management. It includes features such as incident reporting, inspections, asset management, critical communications, audits, and training.

Yes, you can book a live demo with our product experts so they can show you what SafetyCulture can do for your business. For example, you can book a demo here if you need guidance in any of the following:

• Inspections & Checklists
• Task & Incident Management
• Frontline Communications

Thanks to the platform’s flexibility, SafetyCulture works for any industry. Our customers work in construction, manufacturing, facilities management, logistics, hospitality, utilities, retail, and more.

The SafetyCulture suite of products includes:

• SafetyCulture Care: data-driven business insurance.
• SafetyCulture Marketplace: Workplace gear and equipment.
• SafetyDocs: Instant WHS documents.
• EdApp: mobile-first training
• SHEQSY: Lone worker safety

The Free plan gives you access to most of the core features in SafetyCulture (iAuditor), including: unlimited inspections, actions, issue capture and Heads Up messages, Automatic report creation, and a team of up to 10 users. The Premium plan is best for larger teams or if you are interested in analytics and building integrations with existing business tools. If you are interested in the Enterprise plan please reach out to our team to discuss your business needs. Visit the pricing page for a full breakdown of the features and price per user.

SafetyCulture can improve ROI by reducing accidents and incidents, increasing efficiency and productivity, improving compliance with regulations, saving on costs, providing data-driven insights, and improving communication. This leads to lower absenteeism, lower insurance costs, reduced legal liability, and improved employee morale, all contributing to a higher ROI. Calculate your potential ROI with SafetyCulture using this calculator.

There are several ways in which you can use our platform, such as:

• On-site safety inspections: You can carry out safety inspections using your mobile device, identifying and addressing potential hazards quickly and efficiently.
• Compliance management: Provides tools to help manage compliance documentation, such as safety reports and incident reports, to stay compliant with industry regulations.
• Risk management: Helps identify and mitigate risks by providing tools to conduct risk assessments and track risks over time.
• Training management: Helps manage employee training records, allowing easy tracking of who has been trained on what, when and ensuring all employees are trained to the required level.
• Workflow management: Automates tasks and procedures, such as assigning tasks, tracking progress and providing notifications for task completion, improving workflow efficiency and coordination.
• Collaboration and feedback: Communicating in real-time allows team members to collaborate more effectively and accomplish tasks faster.
• Analytics: Provides real-time monitoring and analytics capabilities to identify areas for improvement.

Yes! We have a feature called Actions, which allows users to track, assign and manage tasks related to safety and compliance, like creating and assigning tasks, setting due dates, tracking progress, and receiving notifications when tasks are completed. It also allows you to set up escalations for overdue tasks and ensure accountability for all tasks.

SafetyCulture Heads Up lets you create engaging messages with images, videos, or PDFs in seconds. No matter where your team is located, you can reach them at scale. The newsfeed format of this feature allows you to broadcast your message instantly, keeping your team aligned and informed, even when working remotely. You can keep track of who has viewed or acknowledged your message, ensuring that important information is never missed. Additionally, you can enable comments to maintain two-way communication with your team and answer any questions they may have in real-time. The site-based announcements feature ensures that your team receives only the most relevant information to their work. You can even schedule the send date and time of your message to ensure your team receives it when it’s most relevant. Finally, you can send reminders to follow-up with team members who may have missed your initial message.

SafetyCulture allows organizations to identify potential risks and hazards, track corrective actions, and monitor progress toward continuous improvement goals. With real-time data and insights, you’ll be able to make informed decisions, allocate resources effectively, and drive continuous improvement in your operations.

Frontline workers use our platform to identify hazards, mitigate risks, and apply control measures before performing tasks. Safety officers use safety checklists to perform routine site checks and assess employees’ safety behavior.

SafetyCulture platform can help businesses by conducting regular inspections and audits to identify quality issues, creating and managing standard operating procedures to ensure consistency, tracking and managing non-conformance issues and implementing corrective actions, providing real-time data and insights for data-driven decision-making, encouraging collaboration and communication between teams, and offering training and development opportunities to improve team skills and knowledge, resulting in a comprehensive and effective quality management system.

Easy! By conducting and manage workplace inspections, identify hazards, and track corrective actions. Our platform also includes incident reporting tools to help organizations quickly and efficiently report incidents.

Our platform includes collaboration tools that allow multiple users to access and contribute to incident reports, ensuring all relevant parties are kept informed and up-to-date.

Yes, with Heads Up, a workplace communication feature that allows you to create engaging messages in seconds in order to reach your teams wherever they are. You can send text, rich media messages with videos, images, or PDFs. Heads Up broadcasts a message instantly in a newsfeed format to align teams quickly and remotely. Also, you’ll be able to keep a digital record of views, acknowledgments, and reminders.

SafetyCulture supports multiple languages, including English, Spanish, French, German, Portuguese, Italian, Dutch, amongst others. Additionally, you can create custom fields and forms that support any language, so your team can input data in their preferred language.

SafetyCulture’s platform supports iOS and Android devices, allowing users to access features like inspections, audits, and incident reporting in real time, giving you real-time data from the field.

Not at all! SafetyCulture works offline as well, which means users can still access and input data without an internet connection. The data will be synced with the platform once the device is back online.

All our plans have 24/5 support and include:

• Email support: You can contact our support team via email to get help with their account or any other issues you might be having.

• In-app support: You can access the support center directly within the app

• Phone support: You can also call support to get help with your account or other issues you might be experiencing.

• Live chat: We also have a Live chat support option

• Online help center: We also have online documentation and tutorials, which can help you learn how to use the software and troubleshoot common problems.

In addition to 24/7 support, Enterprise packages offer more options like a dedicated customer success manager, personalized onboarding and training, prioritized customer support, customization and integrations.

Sure can! You can search our library of free to use checklists at this link.

Yes there is! Send us your checklists and we’ll convert them into a digital template in SafetyCulture (iAuditor) for free. Just upload your files to this page and our team will do the hard work for you.

SafetyCulture’s intuitive and easy-to-use template editor makes it simple to create a custom template tailored to your specific needs. The drag-and-drop feature allows you to easily add fields, sections and images. The template editor also provides a wide range of field types, including text fields, checkboxes, and dropdown menus, allowing you to capture all the information you need. And, if you need help along the way, SafetyCulture’s extensive support resources are just a click away.

Alternatively, you can select a pre-made checklist from our library if you need something in a hurry.

Yes, we actually have checklist bundles for different industries and use cases.

• Risk Assessment
• Incident reporting
• Manufacturing
• Construction

Or alternatively, head to our checklist library and choose from over +100,000 pre-made templates

SafetyCulture (iAuditor) allows you to set different response types for your template, including multiple choice, text answers, checkboxes, and more. You can also include instructions and reference photos to ensure your team knows what to look out for.

Yes! When you make changes to a template, it will autosave the changes as a draft until you are ready to publish the template. Once published, automatic syncing ensures that template updates are automatically rolled out to all users so inspections across all sites follow the same standard.

Yes, we have thousands of pre-made templates for DMAIC, Quality Objectives, Employee Coaching, Gap Analysis, Performance Appraisal, among others. Feel free to create an account and then visit our Public Library to find your templates of choice.